Contact Us
Have a question about an order, a product, or our story? We'd love to hear from you. Every email is read and answered personally — usually within one business day.
The fastest way to reach us is by email:
chris@eastwestsupply.co
For order questions, please include your order number so we can help you faster.
Business Hours
Monday–Friday, 9:00 AM – 5:00 PM Pacific Time
We respond to all messages within one business day. Messages received on weekends or holidays will be answered the next business day.
Mailing Address
East & West Supply Co LLC
614 Bryden Ave Unit B
Lewiston, ID 83501
United States
Common Questions
- Order status & tracking: see our Shipping Policy
- Returns & refunds: see our Refund Policy — 30-day money-back guarantee, free return label
- Privacy & data: see our Privacy Policy
- About our brand: read our story and guide to V-Beauty
Wholesale & Partnerships
Interested in carrying our products or collaborating? Email chris@eastwestsupply.co with the subject line “Partnership” and tell us a little about your business.
Business Information
East & West Supply Co LLC is an Idaho-registered limited liability company (Idaho Secretary of State file #0006286276), founded May 28, 2025. We are the authorized US distributor for Cocoon Vietnam, shipping 100% vegan and cruelty-free skincare and haircare from Lewiston, Idaho to customers across the United States.